Ulyana’s course “Psychology of Conflict. Mediation” became a real discovery for me, as I knew nothing about the “jar of emotions” — an amazingly simple and universal tool for understanding the nature of conflict, one’s own state, and the other person’s position. This is important knowledge.
What was especially valuable is that the course was not only theoretical, but also deeply practical. In every session, we practiced skills: we learned to use I-statements, to reframe, and to try to understand what lies behind a conflict. I am deeply grateful to Ulyana for this valuable and transformative course!